Support and
Maintenance

An urban legend says that your website will break down when you need it the most. At eJump, we are committed to disproving this legend. Other than the quality assurance process that goes into our work, we ensure round-the-clock support and regular maintenance for all our work.

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What do we cover?

Ongoing support

Whenever a new project is launched, we offer support both before and after D-day. Any issues get fixed ASAP, ensuring a smooth experience for both you and your clients.

Disaster recovery

We help prepare a maintenance and support strategy that reduces the risk of errors, data theft or other problems.

Troubleshooting

We are there to solve any major issue linked to your application. If anything proves problematic, our team is responsive and knows how to spot problems in any code.

Bug exterminators

In case of a bug or error in the system, our dedicated application support services team will fix it so you can have a smooth experience.

Quality standards

By setting and meeting quality standards in our work, we ensure that any support we provide will be self-reinforcing, thus having fewer issues in the future.

Updates

We offer the best possible solutions at all times. But tech is dynamic. We explore, learn and ensure that our products remain fit for purpose via regular updates.

Efficient Communication

We ensure not only support and troubleshooting, but also learn from our collaboration in a way that allows us to grow together. We are ready to quickly improve your experience and our products. We can be contacted in a way that best suits your business, and are always eager to optimize processes and experiences. Ultimately, the best things are not easy to come by, but are the fruit of a constructive partnership and constant communication.

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office
team work
  • Email
    Assistance
  • Online
    Ticketing System
  • On-Call
    Support
How we work

The eJump task force.

What we care most about is to always keep and respect our core values:

Respect, which means high quality work and excellent customer service for our clients and also a friendly and inspiring working environment at eJump. We aim for gratitude and balance in our team and raving fans instead of merely clients.

Passion, which stands for real commitment for well-made things. We offer diverse and simple solutions to our clients with the help of a team who always has the freedom of choosing to do what they love most.

Find out more about us

Honest Communication

which implies transparency in all our communication.

Respect

which means constructive attitudes and openness.

Passion

which stands for real commitment for well-made things.

Key roles in our
project workflow

flag-icon
  • Project Manager manager-icon
  • Business Analyst analyst-icon
  • Designer designer-icon
  • Client
  • Developer developer-icon
  • Tester tester-icon

We develop web applications for any device and platform of your choice vice and platform of your choice.

Types of
engagement

A fixed price model guarantees predictable costs for your company, regardless of the occasional ups and downs of the design process. It works well for mature, clearly defined projects, and offers the advantage of simplicity, replicability and ease of use. The key benefit for your company is predictability, for both time and costs. So, if you have a clear idea of what you want, trust us to get you on the path to project success.

  • This model is suitable when your requirements are well defined and are likely to suffer only limited changes throughout the development process.
  • We have the know-how to quickly enhance your online presence, in a manner that is adapted to your specific needs and brand identity. Our approaches are tried, tested and successful.
  • We offer a reliable estimate for the development timeframe and final costs, allowing for greater predictability in your own work.

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To discuss your requirements

Working on complex, extensive projects requires a great deal of flexibility to deliver the best possible results. An open-ended partnership in which costs are linked to our time and resource investments allows our web design and development work to remain highly adaptive. For simplicity, we can divide work into smaller fixed-cost, fixed-time phases. While this engagement requires constant communication and careful oversight from your side, the end result is a highly customized, personalized product, combining our know-how and your creativity in novel ways.

  • This model is suitable when you have a complex project with constantly changing requirements. It allows you to modify development goals later on.
  • A flexible and negotiable budget allows the inclusion of multiple feedback cycles into the development process.
  • For simplicity and more predictable budgeting, projects can be divided into smaller, fixed-cost development phases.
  • Whether you work with a fiddly client or simply want to test new ideas, this model works best.

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To discuss your requirements

A dedicated team is, in our experience, a clear-cut predictor for a successful project. Building an extended team with eJump is much like opening your own remote development center, but without the hassle.

When we set up a team for our clients, we ensure that they have a full set of skills, ranging from web and/or app development to programming, project management and quality assurance.

  • This approach is best-suited for long-term projects that require both flexibility and a wide range of skills.
  • Setting up a dedicated team starts with a thorough discussion. This allows us to mix and match the skills needed to respond to your specific needs.
  • A dedicated team will work closely with you either on or off site. For all intents and purposes, they function as part of your company.
  • Once embedded with your company, a dedicated team minimizes downtimes. You don’t bother with direct hiring or training and have a ready-made team on speed dial.

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To discuss your requirements

Explore our missions

We take pride in over 600 completed projects throughout our 17 years of activity. Each has challenged us in unique ways, and has given us the space to grow, to explore and to enhance our craft. We look forward to the future with the confidence of an explorer.

Explore our projects

  • .next
  • node modules
  • public
  • src
    • License
    • Readme.md
    • index.js
    • package.json

import Document, { Head, Html, Main, NextScript } from 'next/document'

import { ServerStyleSheet } from 'styled-components'

let appColor = purple light// input color name

export default class MyDocument extends Document {

static async getInitialProps(ctx) {

const sheet = new ServerStyleSheet()

const originalRenderPage = ctx.renderPage

try {

ctx.renderPage = () =>

originalRenderPage({

enhanceApp: (App) => (props) =>

sheet.collectStyles(<App {...props} />),

})

const initialProps = await Document.getInitialProps(ctx)

return {

_initialProps,

styles: (

<>

{initialProps.styles}

{sheet.getStyleElement()}

</>

),

}

}

}

explore image

Why did they choose us?

Web design & web development one stop shop for your online needs, where we approach your project as one of our own.

Established Business

We are an established business with 30+ employees.

Honest Dedication

We're always there for you, whether we deliver good news or bad.

Creative

A team of brilliant, creative people familiar with the latest trends in the media landscape.

Long History

Have a long history in working with a diverse range of businesses.

Proactive

We aim towards an in-depth exploration of our partners' business needs.

Ease of Communication

Fast turnaround and ease of communication.

Continuous Improvement

Continuous improvement of processes and communication.

All your technological requirements in one place

Leverage the latest development technologies for your project. Future proof your software development initiative.

  • PHP
  • React
  • Magento
  • Wordpress
  • Javascript
  • Node.Js
  • Phaser 3

See how we use some of these technologies to deliver quality solutions for our clients.

See our Case Studies

Have a question? Wondering about prices? Want to know if we can
do something for you?

We might be exploring new Galaxies or preparing to fend off an alien invasion, but we’re always an email away.

Are you looking for a reliable partner for your web design agency? Do you need a smashing website that will make your competitors afraid of going out of business? How about a mobile app? We love our work and are eager to talk to you, show off our skills and our portfolio. Drop us a line. We’re guaranteed to reply and we’re real friendly too.

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